XML Bulk Filing Errors: Missing Filing Numbers or Images

Use this article when an XML bulk filing returns an error, has no filing number in Admin search, or the expected filing image is unavailable.

Use this guidance when the symptoms described above match what you are experiencing. The steps are intentionally limited to customer-safe actions supported by the ticket history; they do not assume backend access.

1. Capture the XML/bulk transaction identifier before retrying.

2. Search for the transaction in the authorized Admin view and confirm whether a filing number was assigned.

3. Check whether the filing image is present and retrievable.

4. Do not submit duplicate filings solely to force a filing number or image unless your agency procedure specifically requires it.

5. If the filing number or image is still missing, submit a support ticket and include every affected transaction ID.

If the issue is resolved, confirm the expected record, report, document, batch, or access behavior is now available before continuing normal processing. If the issue remains, use the escalation guidance below.

Submit a new support ticket when the steps above do not resolve the issue, when the behavior affects multiple users or time-sensitive processing, or when the article directs you to stop rather than make additional changes.